FREQUENTLY ASKED QUESTIONS
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Tap water supplied in Johannesburg is 100% safe to drink and has received blue drop accreditation from the Department of Water Affairs.
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Applications for a new water, fire and sewer meter are no longer done at the JW depots, but can be conveniently registered at the City of Johannesburg People’s Centres located near you.
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Any service whereby finances (according to the approved tariffs) are involved should be done at the People’s Centres. Services included: testing meters, upgrade of meters, moving of meters, raising of manholes etc
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Bills are based on actual readings and estimates only apply where readings information could not be obtained due to meter being obscured or covered by paving
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Meter readings are obtained on monthly basis and readings dates differ from area to area.
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Monthly water bill is based on your consumption which may differ from month to month
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A reminder will be send out & interest will be levied after 30 days
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Yes and qualifying customers can apply and register for social packages at the City of Joburg’s Social Department or their nearest Regional offices to receive monthly benefits.
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Yes, only if the leak is on the outlet side and not if leak is internal.
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Joburg Connect at 011 375 5555.
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